Digital Products
OneHub is primarily sold as a digital software product.
Because digital products are delivered immediately after purchase, all sales are generally considered final unless otherwise required by applicable law.
14-Day Refund Guarantee (Recommended)
If you are not satisfied with OneHub, you may request a refund within 14 calendar days of your original purchase.
To qualify:
- your request must be submitted within 14 days of purchase
- the purchase must have been made directly from OneHub or an authorized reseller
you must provide your order information.
If approved, refunds will be issued to the original payment method.
Lifetime License
A OneHub Lifetime License is a one-time purchase granting access to the software and eligible future updates as described at the time of purchase.
Refunds requested after the refund period are generally not available.
Subscriptions
If OneHub offers subscription plans:
- you may cancel at any time
- cancellation prevents future billing
cancellation does not automatically generate a refund for previous billing periods.
Unless required by law, partial-month refunds are not provided.
Services
Professional services such as:
- implementation
- onboarding
- consulting
- training
- custom development
- integrations
are non-refundable once work has begun unless otherwise agreed in writing.
Custom Work
Custom software development, plugins, automations, templates, integrations, and bespoke deliverables are non-refundable once development has commenced.
AI Usage Credits
If purchases include third-party AI usage credits or consumption-based services:
- unused promotional credits have no cash value
- consumed AI credits cannot be refunded
charges incurred through your own API keys remain your responsibility.
Situations Where Refunds May Be Denied
Refund requests may be declined where:
- the refund window has expired
- the product has been substantially used and applicable law does not require a refund
- fraudulent activity is suspected
- chargeback abuse has occurred
- multiple refund requests have been submitted for the same purchase
the purchase violated our Terms of Service.
Technical Issues
If you experience technical problems, we encourage you to contact our support team before requesting a refund.
We will make reasonable efforts to resolve installation, licensing, or compatibility issues.
Chargebacks
If you believe a billing error has occurred, please contact us before initiating a chargeback.
Many issues can be resolved quickly without involving your payment provider.
Fraudulent or abusive chargebacks may result in suspension or termination of your license where permitted by law.
Processing Time
Approved refunds are generally processed within 5–10 business days, although your financial institution may require additional time to post the refund.
Contact
Refund requests should be submitted to:
- OneHub
- Email: support@onehub.design
- Website: https://onehub.design